Curriculum

Retail Manager Training Curriculum

Penn Foster’s online Retail Supervisor Program is designed to help you prepare for a first-line retail supervisor position or to advance in this growing field. Learn shift manager duties, including how to supervise retail sales workers, as well as basic level management functions, such as asset protection, budgeting, and more — online, at a pace that’s right for you.

Retail Supervisor

Career Diploma

2 months

As low as $59/mo

Full Program Overview

1-800-471-3232 (9AM - 9PM ET)

Retail Manager Training Curriculum

5 courses
24 continuing education units (CEUs)
14 exams
1 work experience option

Estimated completion time:

Fast track = 2 months
Average time = 2 months

With Penn Foster, you can learn at whatever pace works best for you. Some learners will be more comfortable moving faster, and dedicating more time, and the fast track estimate will apply to them. The average track will apply to most learners who can dedicate a few hours per week to completing their coursework. The estimated completion times are based on completion times for learners enrolled in this program from May 2021 - April 2022, excluding withdrawals.

In this course, you’ll develop the necessary skills to ensure your success in the program. You’ll learn how you can improve your study skills so you’re able to use a number of tools that will help you to be successful.

By the end of this course, you'll be able to:
- Identify skills needed to be a confident and independent online learner
In this course, you’ll develop the necessary skills to ensure your success in the program. You’ll learn how you can improve your study skills, so you’re able to use a number of tools that will help you to be successful.

By the end of this course, you'll be able to:
- Identify skills needed to be a confident and independent online learner
- Define the significance of the retail industry including key opportunities available in retail leadership
This course will provide you with information about the retail customer experience, including consumer behavior, customer service and retail transactions, and retail store environment design and maintenance.

By the end of this course, you'll be able to:
- Describe and evaluate customer service standards in the retail industry
- Identify common policies, technology, and skills used to conduct profitable and secure retail transactions
- Explain important elements and current trends in the design and management of the retail store environment
This course provides the student with information about retail industry products and services, including inventory management and food service standards.

By the end of this course, you'll be able to:
- Explain how to select, order, display, and manage products within a retail store using knowledge of the product life cycle
- Describe how to safely store, prepare, handle, sell, and display food in a retail environment
This course provides the information and skills necessary to lead and manage people in the retail industry. Topics include leadership and human resources for retail supervisors.

By the end of this course, you'll be able to:
- Explain best practices in leading and managing people in the retail industry
- Summarize common challenges and legal concerns that are handled by retail supervisors
This course provides the student with information to successfully manage retail operations. Topics include retail accounting, financial planning and reporting, fundamentals of asset protection, workload management and staffing, and personal effectiveness for retail supervisors.

By the end of this course, you'll be able to:
- Explain retail accounting terms and how they relate to price change activities and audits
- Analyze financial reports and complete financial planning and reporting activities
- Explain the proper use of asset protection tools in the retail industry to minimize theft and casualty
- Express how to implement workload management and staffing practices in the retail environment
- Prepare a personal developmental plan that includes implementing communication, time management, problem solving, and setting goals in retail management

Note: We reserve the right to change program content and materials when it becomes necessary.