Upon completion of the program, students will be able to...
- Describe how to maintain paper and electronic filing systems for records and messages as well as organize files, folders, and schedules in proper order so an office can run efficiently
- Explain how to schedule appointments and make travel arrangements for executives and other staff
- Recognize how to answer phones, draft messages, write memos and email when communicating with managers, employees, and customers
- List ways to support staff in conducting research, compiling data, and preparing papers for consideration and presentation by executives, committees, and boards of directors
- Describe how to read, analyze, route, distribute, and answer routine incoming memos, submissions, reports, mail, and email to determine their significance and plan their distribution
- Explain how to communicate well with others in and out of the office
- List how fax machines, videoconferencing software, phone systems, and other office equipment work
- Explain how to create spreadsheets, presentations, reports, messages, databases, and other applications
- Outline how to negotiate with vendors, buy supplies, manage stockrooms or corporate libraries, and get data from various sources
- Prepare reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, or presentation software
- Describe how to greet visitors and to decide whether they should be given access to specific individuals
- Recognize a professional image in an office environment
- List techniques for managing stress and time in professional ways