Instruction Set 1
Learning Strategies
Identifying and implementing a successful study method; planning when, where, and how you'll study; creating effective and efficient study tools; using study tools to improve chances for success.
The Secretarial Profession
Introduction to the field; the secretary's role in the workplace; necessary skills and abilities; workplace trends and opportunities; professional organizations.
Instruction Set 2
Your Professional Image
Dressing professionally; building a support network; developing skills and a career portfolio.
Written Communication 1
Parts of speech; common grammatical errors; punctuation; capitalization.
Instruction Set 3
Written Communication 2
Qualities of effective correspondence; types of business correspondence; letter styles; common business letters, editing and proofreading.
Written Communication 3
Writing and speaking vocabularies; common spelling errors; using a thesaurus; plural and possessive nouns; electronic spell checkers
Instruction Set 4
Interpersonal and Communication Skills
Handling problems; relating to your supervisor; improving your reading skills; tips for reading technical or complex material.
Time and Stress Management
Setting up a time-management program; handling work overload; setting priorities and goals; effective stress- management strategies.
Instruction Set 5
Administrative Office Procedures, Parts 1 and 2
Communicating with your supervisor and coworkers; being professional; telephone communication; handling postal and electronic mail.
Meeting and Travel Planning
Assessing your company's travel needs; developing a working relationship with a travel agent; planning a meeting.
Instruction Set 6
Technologies in the Office
LAN and WAN; wireless transmissions and image systems; cellular phones, pages, and videophones; personal computers.
Filing Techniques
Alphabetical and numerical filing systems; confidential files; financial files; filing equipment.
Records Management
Updating records systems; controlling stored records; electronic records management; classification of records.
Instruction Set 7
Resources and References
Policy manuals, procedure manuals, and job description manuals; emergency procedures; using zip code directories and libraries, using the Internet.
Math for Office Professionals
Whole numbers, fractions, decimals; percents and percentages; calculating income; gross pay versus net pay; hourly wages.
Instruction Set 8
PC Basics
Personal computer basics; hardware devices and peripherals; types of software.
Keyboarding and Word Processing
Alphabetic and numeric keys; keying techniques; basic keyboarding skills; improving speed and accuracy.
Textbook: Keyboarding and Word Processing
Software:
Keyboarding Pro
Microsoft® Office
Instruction Set 9
Word Processing
Formatting common business documents; basic and advanced word processing functions.
Internet Basics
Features of the Web; navigating the Web; accessing and sending email; basic research tools and search engines.
Textbook: Advanced Word Processing
Membership: Student Membership in the International Association of Administrative Professionals® (IAAP)
Instruction Set 10
Integrated Applications
Using clip art, lines, borders, drawing tools, charting tools, and watermarks; applying effective design principles and desktop publishing techniques.
Textbook: Integrated Applications
Instruction Set 11
Office Finances
Accounting and business concepts; income; expenses; the computer and office finances; banking procedures.
Office Management, Parts 1 and 2
Recruiting, interviewing, selecting, evaluating, and terminating employees; legal and medical issues; privacy issues.
Work Experience Option
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